Shipping policy

Last updated: 07/01/2026

Order Processing

Orders are processed once payment is confirmed.

Orders are prepared and dispatched from Melbourne, Australia. Please allow 1–2 business days for order processing before dispatch.

During peak periods, processing times may vary slightly.

Shipping Timeframes

We ship orders within Australia using Australia Post. Estimated delivery times after dispatch are:

Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days

Delivery timeframes are estimates and may vary due to:

carrier operations
peak periods
local delivery conditions

These factors are outside our direct control.

Shipping Carriers

We ship using reliable carriers, including:

Australia Post

Carrier selection depends on logistics and destination.

Tracking

All orders include tracking.

Once dispatched, you will receive a tracking number via email to monitor delivery progress.

Delivery Issues

If your order is delayed or tracking appears inactive for an extended period, please contact us and we will assist in line with the ACL and reasonable delivery expectations.

Address Accuracy

Customers are responsible for providing a correct and complete shipping address at checkout.

BASE cannot be held responsible for delivery issues caused by incorrect or incomplete address details.